marcosdss
it is hard to understand, what you wrote (it seems, that english is not your native language?)
as i already said: you seem to be the only one with such issues. otherwise a lot more people would have reported those issues.
so i don’t know how to help you. you have to figure out the root cause of your issue.
i still did not understand, which version of Batocera you tried to install? and which system/architecture you are using? RPi4? PC x86_64?